Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
1. Returns
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Due to the handmade nature of our products, returns are accepted only if:
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Product is damaged during delivery
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Wrong item received
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You must request a return within 48 hours of delivery.
2. Non-Returnable Items
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Customized or personalized products
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Used items
3. Refunds
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Once your return is approved, refunds will be processed within 5–7 business days.
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Refunds will be issued via the original payment method.
4. Replacement
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Instead of a refund, you may request a replacement for damaged products.
5. Proof Required
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Unboxing video or clear photos are mandatory for claims.